Privacy Policy

Effective Date: 19th June 2025

Muka Whānau Services ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy outlines how we collect, use, disclose, and store your personal information when you interact with our website: https://muka.org.nz.

1. Information We Collect

We may collect the following types of information:

Personal Information
When you submit a form through our website, we collect your name, email address, and any other details you choose to provide in your message.

Device and Usage Information
We automatically collect non-personal information through cookies and third-party tools. This may include your IP address, browser type, device details, pages visited, and referring websites.

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Monitor website traffic and improve site performance

  • Ensure website functionality and security

  • Analyse website usage through third-party analytics tools

We will not use your personal information for any other purpose without your consent, unless required or permitted by law.

3. Cookies and Third-Party Tools

Our website uses cookies to enhance your experience. It also incorporates third-party tools that may collect data, such as:

  • Google Analytics – to understand how users engage with the site

  • Google reCAPTCHA – to prevent spam on contact forms

  • Embedded content – such as YouTube videos or Facebook feeds

These third parties may use cookies and track your interaction with their content. Their use of your information is governed by their own privacy policies.

You can manage or disable cookies in your browser settings, though some website functions may not work as intended.

4. Data Storage and International Transfers

Our website is hosted on Squarespace, which may store information on servers in the United States or other countries. This means your personal information may be transferred and stored outside New Zealand.

We take reasonable steps to ensure your data is protected in accordance with the Privacy Act 2020.

5. Disclosure of Personal Information

We do not sell, rent, or share your personal information.
We may disclose your information only:

  • When required by law

  • To trusted service providers (e.g. Squarespace, Google) solely to support website operation and functionality

6. Security of Your Information

We take reasonable precautions to safeguard your personal information against loss, misuse, and unauthorised access. However, no method of online transmission or storage is completely secure.

7. Access and Correction

You have the right to access and request correction of your personal information at any time. Please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Muka Whānau Services
Email: support@muka.org.nz
Phone: +64 6 843 5307

9. Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal obligations. The latest version will always be available on this page.